Returns & Refunds Policy

At Charles Taylor Trading Ltd, we want you to be completely satisfied with your home and garden furniture. If you are not entirely happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization.

• 2.
  Package Your Items

  Ensure that the furniture or home accessories are securely packed in their original packaging to prevent damage during transit.

• 3.
  Schedule Collection

  For large furniture items, we will coordinate with our specialized couriers to schedule a convenient pickup time from your property.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.